Rodney Wilson, CAMT, is a Senior Regional Maintenance Manager for Greystar. He lives in Phoenix and has been active in the multifamily industry since 1993. Rodney has successfully managed multimillion-dollar interior and exterior renovations and finding innovative ways to complete projects while controlling costs is his strength, making him highly effective in his role.

What led you to a career in property management?

Like most people, I landed here quite by accident. I was in my late teens and looking for a job doing something my family didn’t do. My family was in plaster and drywall, and I wanted to get away from that business. Although, as I would soon discover, having that skill set would help advance my career.

I landed at a small, Section 8 apartment community in Tucson, Arizona, as a housekeeper. My job was to keep the common areas — inside and out — spotless. I also cleaned apartments after residents moved out to prepare them for new residents.

Within a year, I was transferred to another community. In this industry, when management discovers hidden talents needed in other places, they will offer you new opportunities. In my case, I knew drywall and plaster, which presented growth opportunities at a new community.

Before long, I advanced again and became a supervisor at a different community.

What is your favorite thing about supervising a team?

I take great pride in mentoring and developing team members. I am always looking for ways to empower them and provide opportunities for professional and personal growth.

This industry does a great job of spotting and developing talent. You’re encouraged to grow and try new things.

When I started as a housekeeper in a tiny community, I never thought I would end up where I am today. I feel so fortunate. Like me, I want my team to discover a fabulous career that will take them places they never imagined.

What advice would you give someone starting out in property management?

I am always hungry to learn new things, so I will raise my hand and offer to help even if I don’t know exactly what I’m doing. So, I say be curious and don’t be afraid to offer help. That’s what management is looking for.

Management will help you discover your hidden talents and provide the training you need to excel.

You have a CAMT credential. How important is it to have that credential?

Having a credential shows your commitment to your field. It can set you apart from your competition and help you get promotions and pay raises.

More importantly, training helps you develop your skills and be recognized as an expert.

What has been the most surprising thing you’ve learned about this industry?

Apartments are apartments — they all have rooms and four walls. But, I discovered, it’s the people that really make the difference. Whether it’s the residents you serve each day or fellow employees that become like family, they’re what matters most.

What would you say to someone considering a career in property management maintenance?

If you like variety and enjoy learning new things, join us. It’s a good, stable career with lots of growth opportunities.