The Fair Housing Act prohibits discrimination in the sale, rental and financing of housing based on race, color, religion or national origin. Violation of fair housing laws by any employee can be financially devastating to a company and to the individual who is at fault.
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Every interaction with prospective and current residents is an opportunity to comply with fair housing laws and prevent discriminatory housing practices. You can help reduce the risk of violating fair housing laws by treating everyone fairly, equally and consistently.
Fair housing laws protect people from discrimination throughout all stages of their interactions and create a sense of community for your customers. You are responsible for complying with fair housing laws and treating all people in a non-discriminatory manner through all forms of communication: phone, email, text or in-person.
Failing to train all associates who interact with customers, including maintenance team members, on Fair Housing laws is one of the most common violations of fair housing laws.