3 Best Practices for Managing the Ups and Downs of COVID-19


As Property Managers move into the next phase of COVID-19 and begin the challenging process of opening public spaces and engaging with employees, residents, and prospects face-to-face, it’s highly probable that COVID-19 cases will spike.

Combined with the daily reality check that this is not going away anytime soon, it’s super important to stay focused on the things you can control. Following are three best practices to help you manage the ups and downs of COVID-19.

Be Gentle with Yourself and Others

Steve Wunch, Motivational Speaker and Account Executive at KNOCK, says his personal mantra is “Get Personal B4 You Get To Business.”

During a recent NAAEI Mini-Webinar, Steve shared a variety of things you can do to strengthen relationships and establish a rapport with employees and residents before actually getting down to business. With so many unknowns and stressors, this is especially important right now. You can view this webinar, Sharing Your Humanity in a Socially Distant World, free on Visto.

Getting personal starts, however, with taking a few minutes everyday to check in with yourself; how are you feeling? Get comfortable with the range of emotions and acknowledge them  – Tired. Hopeful. Exhausted. Optimistic. Sad. Good. Lonely. Weary in well doing. It’s all real and understandable. And, whether it’s with a therapist or a virtual COVID-19 support group – seek help if you need it.  Let’s face it, we could all use a little extra support.

Continue to Practice Good Hygiene and Social Distancing

There is currently no vaccine for COVID-19 and, according to the Center for Disease Control, the best way to prevent the virus is to avoid being exposed to it.

As we move through each phase of reopening, it’s more important than ever to remain vigilant and not let our guard down:

  • Wash your hands often with soap and water for at least 20 seconds
  • Avoid touching your eyes, nose, and mouth with unwashed hands
  • Stay at least six feet apart from other people outside your home
  • Cover your mouth and nose with a cloth face cover when you’re around others

Check out the COVID-19 Health & Safety Best Practices course on Visto to learn best practices for keeping employees and residents safe during the ongoing COVID-19 pandemic including discussions on the latest guidance from the CDC, OSHA, and other relevant authorities.

Keep Learning – Keep Growing – Keep Adapting

Price Pritchett and Ron Pound, both PhD’s, co-authored Business as UNUsual and a companion book, The Employee Handbook for Organizational Change. Published in 1988, these books concentrate on the theme of surviving in the age of instability.

The introduction opens with a powerful quote: “Relentless, unforgiving winds of change howl through the halls of Corporate America and curve around the globe.” The authors went on to cite relevant happenings during this time to validate their dramatic statement:

  • Nearly half of all U.S. companies were restructured
  • Several hundred thousand companies were downsized
  • At least 700,000 organizations sought bankruptcy
  • Over 450,000 others failed

Each decade seems to have its moment – a moment in time that potentially rocks society to its core and destabilizes businesses and the economy. The Gulf War started in 1990 and 9/11 was that moment in 2000. As with previous times in history, the way you think and act is important, and you’re in complete control of both. Therefore, make it all about you — keep learning, growing and adapting, and you’ll win.

Keep in mind that Visto’s Resource Center offers a wide variety of free webinars and courses that provide helpful information to further support you.  You will find a wide variety of free webinars and courses that provide helpful insights and information – COVID-19 Resource Center.



Visto Content Team


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